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Quick fixes

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Most issues are solved in under a minute.

I cannot sign in or reset password

Use Forgot Password first. If reset email does not arrive, check spam and confirm your account email on Profile.

Open sign in
My reminder is not showing up

Open the habit, verify reminder status is Active, and confirm at least one reminder exists for that habit.

Open habits
Reminder time looks wrong

Check timezone on Profile. A wrong timezone shifts reminder and calendar times.

Open profile
Weekly planner and calendar feel out of sync

Update schedule days in Calendar weekly planning, then review completion states in the same Calendar window.

Open calendar
Habit stats or entries seem missing

Refresh and verify filters (Active/Paused, 7d/30d). Some metrics need worker recompute after new logs.

Open progress

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Average response time: within 1 business day. Clear details get faster replies.

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